Inscription: 

The customer will contact our company to provide the service, the advantage that we will have among the competition is the courtesy and patience that our employee encharged of the inscriptions will provide. More over the needs and wants of the clients are going to be taken into account for the next stage of the process.

 

The computers and other implements that the company will have is going to make easier the communication between the customer and the company, as well as the perfect management of the information. if they have any type of question they can contact the company and any answer and any issue that they could have is going to be solved with the best customer service. 

 

 

 

 

Training and working on specific purposes:

Our trainers are going to work on the specific and general goals of the customers with all the high quality facilities that the company is going to provide while the training sessions. JLS Soccer club have two main processes that are clearly linked with the production and operation area, so the company must have to focus on the evaluation and performance of each process so the quality of the service can improve and also the process can be perform in a better way. Is this happens the company will grow and increase the quality of the service, leading to gain more customers and also keeping the ones that are already loyal to our company.

 

JLS Soccer club has a clear view of the process with the flow chart. This help the manager to evaluate every stage of this process and perform every activity so each time that the customer experience the service quality, he is going to experience some improvements and the absence of issues on the service.

 

This continuous improvement is gong to be achieved with the help of the customer that are full filling the surveys of satisfaction in with their opinion about the service is going to be an essential part of the improvement of the company. This helps the company also to attract more customer and to keep the loyalty of the people who is currently engaged with the company.